Information We Collect About You

We gather your personal information directly from your interactions, usage, and experiences with our website, products, and services. Additionally, we acquire information indirectly from our Business Partners and third-party sources.

How We Use and Share Your Information

We utilize your personal information to deliver our products and services, enhance their quality, customize your customer experience with Ignate, personalize our offerings, provide recommendations, engage in advertising and marketing activities, and ensure compliance with relevant laws. Additionally, we leverage your information to contribute to the safety enhancement of our website, products, and services. This involves detecting, preventing, and responding to fraud and security risks to protect both you and Ignate.

We might disclose your personal information to our affiliated companies and Business Partners for the purpose of undertaking tasks on our behalf. This includes completing transactions, keeping you informed about our latest product and service updates, and presenting you with our most recent promotions.

Our Use of Cookies and Other Technologies

Ignate utilizes cookies and similar technologies across its websites, online services, interactive applications, email messages, and advertisements. These tools aid in customizing your experience, gaining insights into your preferences, tracking visited sections of our websites, and assessing the effectiveness of our interest-based advertisements and web searches. Additionally, web beacons are employed to assist in cookie delivery and collect usage and performance data.

Accessing, Deleting and Updating Your Information And Contact Us

To assert your Consumer Privacy Rights regarding your personal information, you may send an email to [email protected].

For additional details, consult Your Consumer Privacy Rights. Should you have any privacy-related questions, concerns, or complaints (excluding those related to marketing), please reach out to us at [email protected] or send a written inquiry to:

Ignate INC: Ignate’s Privacy Office 8700 Commerce Park Drive STE 103, Houston, TX 77036, United States

Your Marketing Choices

You have options regarding how Ignate communicates marketing offers to you and utilizes your information for other purposes.

To learn more about the options available to you, please consult Your Marketing Choices.

Business Partner

Refers to any contractor, supplier, service provider, or debit/credit card processor engaged in a business relationship with us to offer you our products and services, handle your payments, and enhance our ability to predict and deliver content and marketing offers tailored to your interests.

Information We Collect

The types of information we collect about you depends on your use of our products, services and the ways that you interact with us. This may include information about:

• ⦿How you use or visit websites, accounts with Ignate or applications.
• ⦿How you use services and products and interact with those services or products.
• ⦿Contact, billing and other information you provide.
• ⦿Improve and develop our products and services.
• ⦿Personalize our products and services and make recommendations.
• ⦿Advertise and market to you, which includes sending promotional communications, targeting advertising, and presenting you with relevant offers.

We also obtain information from third party sources. We protect information obtained from third parties according to the privacy practices as described in this Privacy Statement. These third party sources vary over time and may include:

• ⦿Data brokers from which we purchase demographic data to supplement the information we have collected about you.
• ⦿Communication services, including email providers and social networks, when you give permission to access your information on such third party services or networks.
• ⦿Contact, Partners with which we offer co-branded products or services, or engage in joint marketing activities.
• ⦿Improve and Publicly available sources, such as open government databases.

The personal information we collect can include the following:

• ⦿Contact details such as your name, email address, home address, contact telephone numbers.
• ⦿Employment information such as your job title and other business or company information.
• ⦿Contact, Credentials such as your passwords, password hints, and similar security information used for authentication and MyAccount access.
• ⦿Improve and Demographic information such as your age, gender, country, interests, and preferences;
• ⦿Improve and Demographic information such as your age, gender, country, interests, and preferences;
• ⦿Improve and Web form information you provide in our web forms (forms that you choose to complete will indicate whether the information requested is mandatory or voluntary);
• ⦿Improve and Payment information to process payments, such as your payment instrument number (such as a credit card number) and the security code associated with your payment instrument.
• ⦿Improve and Account history information related to the products or services you purchase, and the activities associated with your account.
• ⦿Improve and Cookie and tracking information such as IP address, device identifier, location data, browser type and language, access times, the Uniform Resource Locator (URL), other unique identifiers and other technical data that may uniquely identify your device, system or browser.
• ⦿Improve and Browse history information about the websites the websites you visit.
• ⦿Improve and Error reports and performance information of the products and any problems you experience, including error reports.
• ⦿Improve and Troubleshooting and help information when you contact Ignate for technical support or customer support services, phone conversations or chat sessions with our representatives may be monitored and recorded.
• ⦿Improve and Content consumption information about media content (e.g. T.V., apps and games) you access through our products.
• ⦿Improve and Feedback and ratings information you provide to us such as customer survey feedback and product reviews you write.
• ⦿Improve and Configuration Data including how you use the Services (including those applications, clouds, and other sites you connect to with the Services);
• ⦿Improve and Feature Use including how you interact with Services.

How We Use and Share Your Information

We use and share your information to:

• ⦿Deliver and maintain our products and services and related infrastructure.
• ⦿Establish and maintain your account.
• ⦿Contact, Measure credit and payment risk.
• ⦿Improve and Provide account related services and information.
• ⦿Help you with customer service and technical support issues or questions.
• ⦿Conduct statistical analysis.
• ⦿Help us improve or personalize our products and services.
• ⦿Better predict content and marketing offers that may interest you, which includes sending promotional communications, targeting advertising, and presenting you with relevant offers.
• ⦿Authenticate you.
• ⦿Detect and prevent fraud.
• ⦿Manage and protect our networks, services and customers.
• ⦿Meet our legal obligations and doing research.

Your Consumer Privacy Rights

You may have the following consumer privacy rights under applicable state laws, including California privacy laws:

• ⦿Right to Know: you may have the right to request information about the personal information we have collected about you and for what purpose.
• ⦿Right to Access: you may have the right to request information about how we process your personal information and to obtain a copy of that personal information.
• ⦿Contact, Right to Portability: you may have the right to receive your personal information, in a structured, commonly used and machine-readable format and to have that information transmitted to another organization in certain circumstances.
• ⦿Improve and Right to Deletion: you may have the right to request the deletion of your personal information that we have collected from you.
• ⦿Right to be free from discrimination: Ignate will not discriminate against you for exercising your consumer privacy rights.

Submitting a Request

a. Sending a written request to [email protected], or

b. Writing to us at the postal address provided at the bottom of this Privacy Statement or in its Overview.

Please be aware that your request does not guarantee complete access or comprehensive removal as the law may not permit or require removal in certain circumstances.

Your Marketing Choices

You may choose to receive or not receive marketing communications from Ignate by indicating your preferences. Opportunities to select your preferences include the following:

• ⦿You can click “unsubscribe” in any marketing email communications we send you, or
• ⦿You can send us an email at [email protected]; or
• ⦿Contact, Right If you wish to change or update your Personal Information, please contact us at [email protected].

Please allow up to 10 business days for your email preferences and any updates of your Personal Information to take effect. We will then retain your information for as long as your account is active or as needed to provide you services and as necessary to comply with our legal, regulatory or compliance obligations. If you opt out of receiving marketing communications, we may still communicate with you in connection with transactions you request and/or servicing your account.

Any marketing by Ignate, or any third parties on behalf of Ignate, will be conducted in accordance with applicable laws and include (where applicable) methods to allow you to express your preferences (including being removed from our advertising and marketing lists as set out above).

How We Secure Your Information

We use appropriate technical, organizational and physical data security safeguards to help protect against unauthorized access to, use or disclosure of information we collect, use or store. The ways we do this include:

• ⦿Using encryption when collecting or transferring sensitive information, such as credit card details.
• ⦿Design our data security safeguards to ensure the ongoing security, integrity, availability and resilience of processing systems and services.
• ⦿Contact, Right Limiting physical access to our premises.
• ⦿Contact, Right Limiting access to the information we collect about you.
• ⦿Contact, Right Ensuring that our Business Partners have appropriate technical and organizational security measures to keep your personal information protected.
• ⦿Contact, Right As required by law, destroying or de-identifying personal information.

We encourage you to keep any passwords you use confidential and to be careful to avoid “phishing” scams where someone may send you an email that appears to be from Ignate asking for your personal information. Ignate will not request your ID or password through email.

Collection and Use of Children’s Information

We understand the importance of taking extra precautions to protect the privacy and safety of children using our products, services and our websites. Children under the age of 13 or equivalent minimum age in the relevant jurisdiction, must not share their personal information unless their parent or guardian provided verifiable consent. If at any time a parent or guardian needs to access or delete data associated with their child’s or guardian’s account, they may contact us through one of the options provided in this Privacy Statement.